Privacy Policy

01 Introduction

9 Line Agency, LLC ("9 Line Agency," "we," "our," or "us") operates the website at 9lineagency.com and provides military TDY lodging services. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access or use our services.

02 Information We Collect

We collect information you provide directly when you request lodging, contact us, or use our services:

Name, rank, and branch of service
Contact information (email address, phone number)
Travel order details and TDY location
Arrival and departure dates
Unit or organization name
Any preferences or special requirements you share with us

We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages. This technical data is used for website analytics and improvement.

03 How We Use Your Information

We use the information we collect to:

Process and fulfill lodging requests on your behalf
Communicate with you about your reservation and related services
Comply with applicable laws and regulations, including JTR requirements
Improve our website and service offerings
Respond to inquiries and provide customer support
Send you service-related communications (not marketing)

We do not sell your personal information or use it for advertising purposes.

04 Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Lodging providers: To complete your reservation, we share necessary booking details with the property where you will be staying.
Service partners: We may share information with trusted vendors who assist in operating our website or conducting our business, subject to confidentiality obligations.
Legal requirements: We may disclose information when required by law, court order, or governmental authority.
Business transfers: In the event of a merger or acquisition, your information may be transferred as a business asset.

05 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include secure communications, access controls, and regular review of our data practices.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

06 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Reservation records are typically retained for seven years to satisfy applicable business and tax record requirements.

You may request deletion of your personal information at any time by contacting us at the address listed below, subject to our legal retention requirements.

07 Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to retention requirements)
Opt out of marketing communications at any time
Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the information in Section 12.

08 Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We do not use third-party advertising cookies. Any analytics tools we employ are configured to respect user privacy and do not build behavioral advertising profiles.

09 Third-Party Links

Our website may contain links to third-party websites, including government sites such as the Defense Travel Management Office. These sites are governed by their own privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of any third-party sites.

10 Children's Privacy

Our services are intended for adults, specifically active duty and reserve component service members, DoD civilians, and their authorized representatives. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will promptly delete it.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: reservations@9lineagency.com
Phone: (602) 536-8088
Address: 9 Line Agency, LLC — Phoenix, Arizona, United States

We will respond to all privacy-related inquiries within 30 days.